At J Jewellery, we are committed to delivering your jewellery safely and on time. Please read our Shipping Policy carefully before placing an order on https://jjewellery.in/.
1. Shipping Locations
Currently, J Jewellery ships orders within India only, including West Bengal and all major cities and towns across the country.
2. Order Processing Time
- All orders are processed within 24–48 working hours after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Timeline
- Estimated delivery time is 3–7 working days, depending on the delivery location.
- Delivery timelines may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at the time of checkout.
- J Jewellery reserves the right to modify shipping charges without prior notice.
5. Cash on Delivery (COD)
- Cash on Delivery (COD) may be available for selected locations and products.
- COD availability will be shown at the checkout page.
6. Order Tracking
- Once the order is shipped, tracking details will be shared via SMS or email to help customers track their shipment.
7. Delivery Address
- Customers are requested to provide complete and accurate shipping details while placing the order.
- J Jewellery shall not be responsible for delivery failures due to incorrect or incomplete address information provided by the customer.
8. Delayed or Undelivered Orders
In rare cases of delay or non-delivery due to courier issues, natural calamities, strikes, or other uncontrollable situations, J Jewellery will assist customers with the best possible resolution.
9. Damaged Packages
If you receive a package that appears to be damaged or tampered with:
- Please do not accept the delivery, or
- Inform our customer support within 24 hours of receiving the order with proper photos/videos.
10. Contact Us
For any shipping-related queries, you can contact us at:
📧 Email: banikjadab59@gmail.com
📞 Phone: 6292233122
📍 Address:
102/5B ITALGACHA,
P.O – ITALGACHA,
DUM DUM CANT,
KOL – 700079